Your customers expect a lot from you. Customers expect that you will provide them with high-quality products and goods, and they also hope that they will get these items at their home in good condition when they pay to have them shipped. When you fail at these goals, you put the reputation of your company in jeopardy. Learn some of the things you can do to ensure your customers are satisfied with your shipping services.
Rely on a Single Shipper
Although it's okay to shop around for shipping providers, once you've found a shipping company that you like, it's wise to stay with the same company. Relying on a single shipper is beneficial for several different reasons. First, you may be able to lock in a low rate. Some shipping companies will offer you a discounted price when you commit to shipping a high volume of packages over an extended period. You can pass this lower cost on to your customers. Second, you will know what to expect. You don't have to worry if you're working with an unreliable company that will deliver your packages damaged.
Utilize the Right Containers
Always use the appropriate containers for your packaging. Even when you pack your shipment with care, and the delivery team works with equal care when transporting the package, if it's not in the right type of container, it's at risk for damage.
For example, for large prints, don't use a large box. Place these items in a mailing shipping tube instead, as these containers will keep the print secure and prevent creasing, which could damage the image. If you're shipping a range of different items, you might also need a range of different containers.
Add Extra Time
When you quote a customer an estimated delivery time, they will likely expect for you to deliver on your word. When the package arrives late, the customer may be disappointed, and this displeasure could even impact their eagerness to do business with you again in the future.
For example, if the estimate for shipment says that the product will arrive in 4 days, it might be wise to quote the customer a five-day shipping window. If the package arrives in 4, the customer will be happy that they received it early, and if it arrives in 5 days, the customer will still rate it as on time.
Make sure you keep customers' satisfaction a top priority in every facet of your business to keep your customers happy.Share